Raventa provides a unique opportunity for candidates. As an entrepreneurial-focused and growing firm, our team consists of exceptionally talented and experienced professionals with strong track records.
We look for individuals with superior academic performance, analytical expertise, interpersonal skills, and a strong work ethic backed by relevant experience.
Raventa is is proud to be an equal opportunity workplace, and in having a working environment that properly showcases individual talent and rewards personal contribution.
Lexicraft Opportunity
Position: Customer Service & Commercial Apprentice (“CSCA”)
Department: Customer Service Department
Location: Wirral, UK
Terms: Full-time, Permanent (Monday to Friday 8:30 am – 5:00 pm with a half hour (unpaid) lunchbreak
Responsible To: Customer Service Manager at Lexicraft Limited
Salary: £10,983 per annum
The Customer Service Department
The principal function of The Customer Service Department is the first point of call for our customers and therefore, act as a professional representative for the company. The Company’s philosophy is that all departments are driven by the both the Customer Service & Commercial Department needs and therefore other areas of the company are service providers to these departments.
The Role
We are now looking to recruit a Customer Service & Commercial Apprentice (“CSCA”) to join our team. The successful candidate will be trained to become the professional representative of the Company and will offer a consistent provision of exceptional Customer Service and therefore, a professional and polished approach is crucial.
The role will be train and become responsible for delivering an excellent service to all customers, providing customer information, handling transactions and managing customer orders and gaining knowledge of the Commercial Department by interacting with the rest of organisation.
Please see job specification via the following link: LXC Customer Service & Commercial Apprentice Job Specification v2.01.06.23
You can apply for the role via the ‘Show Your Interest’ link above on the Raventa Page. Alternatively, please follow the link to the role below, on the Lexicraft Ltd website.
or alternatively via the Raventa Website: http://www.raventa.com/careers/apply/
The Hatchbag Company Opportunity
Position: Customer Service Co-Ordinator (CSC)
Department: The Hatchbag Company – Commercial Dept.
Location: Wirral, UK
Terms: Full-time, Permanent
Responsible To: General Manager
Salary: £25,000 – £28,000 Depending on skills, experience & language proficiency
The Role
This is a multilingual Fluent English and ideally two other European languages including German, Customer Service Co-Ordinator role for an on-line, e-commerce B2C business. The CSSMC serves as the professional representative of the company therefore the consistent provision of an exceptional service and approach is crucial. The role is responsible for delivering an excellent service to all customers primarily via the company’s e-commerce website but also by answering telephone calls, providing customer information, handling transactions, and managing customer orders by interacting with the rest of the organisation. The CSSMC will get involved from the point of order entry to the point of dispatch and final delivery and invoice to the customer.
In addition, the CSSMC will manage some e-commerce areas such as social medial, web site content management and store content management.
Full job specification: http://www.raventa.com/wp-content/uploads/2023/11/thc-customer-service-co-ordinator-nov-23.pdf
For further information relating to the role, please apply via the following link: http://www.raventa.com/careers/apply/